1. Introduction and Scope of This Policy
This Privacy Policy is published by imjudi and applies to all users who access or use the imjudi platform, including the website, mobile applications, and any other services we provide. By registering or using the imjudi platform, you acknowledge that you have read, understood and agreed to the terms in this Privacy Policy.
The imjudi Privacy Policy is subject to applicable data protection laws under our international licence. In the event of any conflict between translations or versions of this Privacy Policy, the Malay-language version available on the official imjudi website shall prevail.
If you are under 21 years of age, you are not permitted to register or use the imjudi platform. We do not knowingly collect personal information from minors.
2. Personal Information We Collect
During the account registration process and use of imjudi's services, we collect various categories of personal information for operational, security and service improvement purposes. This information includes:
- Identity information: full name, date of birth, identification card number (MyKad) or passport, and nationality.
- Contact information: email address, mobile phone number, and residential address.
- Financial information: bank account details, e-wallet numbers (Touch 'n Go, Boost, ShopeePay), and records of deposit and withdrawal transactions.
- Account information: username, password (in encrypted form), and communication preferences.
- Usage data: betting records, game history, account login logs, and activity within the platform.
- Technical information: IP address, device type, web browser type, operating system, and cookie data.
We only collect information that is genuinely necessary for the stated purposes. You may choose not to provide certain information, however this may affect your ability to fully use some features of the imjudi service.
3. Purposes for Using Personal Information
imjudi uses the personal information collected for the following purposes:
- To verify user identity during account registration and the KYC (Know Your Customer) review process.
- To process deposits, withdrawals, and other financial transactions on the platform.
- To provide 24/7 customer service support via live chat and email in Malay and English.
- To send notifications relating to accounts, promotions, bonuses, and service updates.
- To monitor platform activity in order to detect and prevent fraud, money laundering, and unauthorised use.
- To fulfil legal obligations and reporting requirements under our international licence.
- To improve service quality, user interface, and the overall gaming experience.
- To implement responsible gambling programmes, including monitoring of betting patterns.
4. Sharing Information with Third Parties
imjudi does not sell or transfer your personal information to third parties for commercial or marketing purposes. However, in limited circumstances, we may share your information with:
- Payment service providers: such as FPX, DuitNow, Touch 'n Go eWallet, Boost, ShopeePay and cryptocurrency processors (USDT, BTC, ETH) to process your financial transactions.
- Gaming software providers: technical platform providers that operate games on the imjudi platform, under strict confidentiality agreements.
- Regulatory bodies and law enforcement: when required by law or by direction of a competent authority.
- Auditors and professional advisers: who are bound by professional confidentiality obligations.
Each such data sharing is conducted on the basis of written agreements that require the receiving party to protect your information to a standard equivalent to imjudi's own practices.
5. Data Security and Storage
imjudi implements appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These measures include SSL/TLS encryption for all data transmissions, storage of passwords in an irreversible hash format, use of firewalls and intrusion detection systems, and regular security audits.
Your personal data is retained for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Once the retention period ends, your data will be securely deleted or anonymised.
Although we take all reasonable precautions, no data transmission system over the internet can be guaranteed to be one hundred percent secure. We encourage users to use strong passwords and not to share login details with others.
6. Use of Cookies and Tracking Technologies
The imjudi platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website. The cookies we use include:
- Session cookies: required to maintain your login state throughout the current session.
- Preference cookies: store your preferred language and display settings.
- Analytics cookies: help us understand how users interact with the platform for ongoing improvement.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of parts of the imjudi platform.
7. User Rights Relating to Personal Data
As a user of the imjudi platform, you have the following rights regarding your personal information:
- Right of access: to request a copy of the personal information we hold about your account.
- Right of rectification: to request correction of information that is inaccurate or incomplete.
- Right of erasure: to request deletion of your personal information, subject to data retention obligations under applicable law.
- Right to restriction of processing: to request that we limit how we use your information in certain circumstances.
- Right to object: to object to the processing of your information for direct marketing purposes.
To submit any request relating to the rights above, please contact the imjudi support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and in accordance with applicable legal requirements.
8. Changes to This Privacy Policy
imjudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or service improvements. Any material changes will be communicated to users via a notice on the platform or through the registered email address.
Continued use of the imjudi platform after a change notice is issued will be considered as your acceptance of the updated Privacy Policy. We encourage users to review this page regularly.
9. Contact Us
If you have any questions, concerns, or complaints regarding the imjudi Privacy Policy or the way we manage your personal information, please contact us through the following channels: